60 minutes Report

Last night (9/29/2024), 60 Minutes featured a story about, what appears to be, some very unscrupulous behavior by some of the Florida Carriers. One of the 2 whistleblowers was one of Crest LLC’s first students Ben Mandel. 

Ben has been Crest’s most successful student and I used to speak of him as an example of the possibilities of being an independent adjuster in almost every class. I have seen him working during slow times while many, much more experienced adjusters are sitting home because he knows how to process claims. 
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Ben has been able to close claims when 3 and 4 previous adjusters on the same claim could not. He has been successful at almost everything he has attempted because of his work ethic. But I believe one of his strongest traits is his character as he always does what he feels is right. This character spoke out when he saw that his carriers were not treating his customers fairly. Ben, as an independent adjuster, received an award last year from the Florida Association of Public Independent Adjusters (FAPIA) for just that reason. When was the last time (if ever) you saw an Independent Adjuster receive an award from a Public Adjuster Association? Ben went against his own interest to shed light on a wrongdoing. Watch this report as you will be shock by the high percentage of carriers purposely underpaying their customers.

​We are in no way taking Credit for any of Ben’s accomplishments (well, maybe his Xactimate knowledge) and certainly not his character as that is all his own. I just wanted to say how proud and grateful I am to know him and am hopeful that maybe his contribution will help to right some egregious behavior by some carriers who do not have their customers best interest at heart.